More NTL woes
The latest installment. I've not heard anything further from my complaint to Mr Hussain. I am going to cancel if I don't get a resolution very soon now.
- 2004/7/26 (Mon) - my wife waited in for the engineer. Eventually phoned in and was initially told that we had cancelled an appointment on Friday. This was totally untrue so she spoke to Sian who figured out that the engineer had been out, but had only been to the NTL box on our corner, and had neglected to come to the house to say he was finished. The service still needs some internal work done apparently, and Sian estimated it would be working on Wednesday.
- 2004/7/28 (Wed) - My wife spoke to Tracy who told her that there seemed to be a problem with the way the number had been ported from BT on June 3 and that we should phone them to report the fault as BT wouldn't do anything otherwise. I phoned BT and they assured me that all their tasks had been completed successfully. My wife phoned back to NTL and Tracy said she couldn't do anything further, but said she thought we'd been treated very badly, and said her supervisor, Janine, would call us this afternoon.
Posted by MFreestone at July 28, 2004 02:22 PM