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Engineer came out yesterday and spent 2 hours tracing a line fault. The phone is now working again. Interestingly, he said that the call out on Monday was marked as cancelled - and that certainly wasn't us. Not only that, but he said he needed help to open the NTL box on the street, so that casts some doubt on what we were told about the call.
Anyway, the final thing is to sort out some sort of compensation - not today though, I can't bear to talk to them again. Also, if we leave it over the weekend, it'll at least give us some idea if the phone is going to continue working.
Posted by MFreestone at July 30, 2004 12:48 PM